McKinsey on Business Technology

Delivering Software as a service
Traditionally, companies buy software and then install and maintain these applications on their own machines. That model is giving way to one where companies buy subscriptions and access services over the Internet from software developers that host their own applications. Download

Focusing on the Customer: An Interview With the Head of Merrill Lynch's Operations and IT
In financial institutions, operations and technology units work together to carry on the processes of the business, as well as to develop new services. Financial-management leader Merrill Lynch has combined the two units and put them under one leader to integrate their activities more fully. Download 

Better IT Management for Banks
McKinsey research into the IT operations of banks in Europe, Asia, and Latin America identifies practices that help leading institutions get the most out of their technology investments. Some measures that bank managers assume are important, such as scale and levels of IT investment, turn out to be less critical. Download

How Businesses are Using Web 2.0: A McKinsey Global Survey
More than three-fourths of executives who responded to a McKinsey survey said they plan to maintain or increase their investments in technology trends that encourage user collaboration, such as peer-to-peer networking, social networks, and Web services. Download