McKinsey on Business Technology

Six ways to make Web 2.0 work
Web 2.0 tools present a vast array of opportunities - for companies that know how to use them. Download

Getting infrastructure offshoring right
As more companies offshore their infrastructure work, more are experiencing the problems of the onshore-to-offshore transition. Download

IT architecture: Cutting costs and complexity
A joint effort by IT and business leaders can help companies not only to save money but also to prepare for
the return of growth. Download

Perspective: Where IT infrastructure and business strategy meet
CIOs and CTOs should take the lead in explaining how IT infrastructure creates business value - especially in challenging times. Download

Perspective: Strengthening India’s offshoring industry
India’s technology and business services industry can defend and even expand its global market share, but only if it learns to innovate. Download

Chartpack: Rethinking the model for offshoring services
BPO providers often rely on a limited number of geographic locations, exposing themselves to unnecessary risk. They can mitigate these risks in the same way that financial managers do - by diversifying their holdings.  Download