Transforming Government 02
März 2008
IT hat die Welt verändert, neue Produkte, Dienstleistungen und Märkte hervorgebracht. Nur der öffentliche Sektor scheint die Möglichkeiten moderner Informationstechnologien nicht zu nutzen. Doch der Eindruck trügt. IT-Themen haben in den vergangenen Jahren zunehmend an Bedeutung gewonnen. Modernisierung und Umbau gehen nur mit Hilfe von IT.
In der Ausgabe zum Schwerpunktthema IT diskutieren McKinsey-Autoren, welche Anstrengungen Behörden, Verwaltungen und Institutionen unternehmen müssen, um eine nachhaltige Veränderung zu erreichen. Sie zeigen anhand von Best-Practice-Beispielen, wie sich Risiken bei der IT-Migration kontrollieren lassen und wie aus starren IT-Ruinen flexible Systemarchitekturen werden können.
Transforming government through IT
The power of information technology to transform products, services, and entire global markets has revolutionized business over the past 20 years. IT's potential to do the same for government and the citizens it serves is obvious but, unfortunately, to date largely unrealized. Artikel
The case for government transformation
On the first day of 2005, Germany went live with an automated toll collection system so that heavy trucks motoring down its highways could help the country finance the maintenance of its roads. The system, called Toll Collect, uses satellite global positioning technology to monitor the movement of trucks, which are outfitted with electronic receivers that connect to the GPS. This state-of-the-art gadgetry tracks truckers' every movement and frees them from stopping at tollgates. As a result, the country can now allocate road maintenance costs far more equitably among truckers from within and outside its borders. Additionally, Toll Collect taxes trucks based on the amount of pollutants they emit, so bigger environmental offenders pay more. Artikel
An interview with Harald Lemke
CIO of the State of Hessen Artikel
An interview with the Director of the US department of defense's business transformation agency
Public-sector entities, like many commercial companies, are increasingly undertaking large transformation programs to streamline and improve core operations. Nowhere is this task more challenging than in the US Department of Defense (DoD), which is committed to transforming its business practices to support faster and more agile operations. Artikel
The mega project mandate
The history of IT is rife with stories of huge projects that failed spectacularly. The private sector has many IT disaster stories, often hidden from public view. In the public sector, there's nowhere and no way to hide; its IT mega failures are exposed for all to see. Artikel
Business-based IT architecture: The business leader's role in enabling public-sector change
Unlike their counterparts in the corporate world, government leaders do not feel the pressure of market forces directly. Yet they must deal with something far more challenging: legislative mandates and public expectations. Every year, government agency leaders must react to new laws and regulations, meet the public's ever-increasing demands for new and better services, and improve the productivity of their organizations. That requires government executives to leverage information technology to create organizations that can respond speedily to changing political, social, and legislative environments. Artikel
IT management with service-oriented architecture
Service-oriented architecture (SOA) has become in the past few years a popular guiding philosophy for creating applications and understanding business processes. Underlying the SOA strategy is the idea that business processes (services such as "authenticate user" or "get customer credit history" or "issue invoice") can be encapsulated (meaning that the services that support these functions are built to be discrete, not connected to or dependent on any other software, and can only be accessed through well-defined interfaces) and then offered to the business independent of location and platform. When an outside provider offers these services over the Internet, it's called software as a service (SaaS). The most famous example of SaaS to date may be Salesforce.com's CRM. SaaS allows a company to use a best-of-breed service from any provider it chooses, and SOA permits it to integrate that service seamlessly into its application landscape. Artikel
Establishing good IT governance in the public sector
In an era when IT has become indispensable for enabling governments to provide better services to the public more effectively, efficiently, and sustainably, IT governance has come to the forefront as a critical capability for public-sector leaders seeking to create and capture IT value. Artikel
IT for emerging markets – Commentary
In an era when IT has become indispensable for enabling governments to provide better services to the public more effectively, efficiently, and sustainably, IT governance has come to the forefront as a critical capability for public-sector leaders seeking to create and capture IT value. Artikel